Terms of Service

The short version

What TeachMusic is. Two things: a public directory where families find music teachers, and subscription software teachers use to run their studios.

What TeachMusic is not. We are not the music teacher. We don't employ teachers, we don't set their prices, we don't supervise their lessons, and we are not a party to your lesson agreement. Your contract for lessons is between you and the teacher.

Money. Teachers pay us a flat monthly subscription. We never take a commission on a lesson and we never charge per student or per lesson. When a family pays a teacher through the Platform, that money is the teacher's. We don't take a cut of it.

Child safety. Every teacher taking students under 18 must give us a current state child safety credential, and a person verifies it against the government register before the badge appears. Read clause 5 for exactly what that does and does not currently prevent.

Your data. Teachers own their studio data and can export all of it, in full, any time, free, without cancelling. That is a term of this agreement, not a feature we might remove.

Your consumer rights are untouched. Nothing in this agreement limits the guarantees you have under the Australian Consumer Law. Where anything here conflicts with those rights, your rights win.

Structure of this document:

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Part A: Applies to everyone

1. Who you're contracting with

These Terms of Service (Terms) form an agreement between you and Eric Kuang trading as Sounds of Music (ABN 84 785 256 878), an Australian sole trader based at 18 Caroline Crescent, Blackburn North VIC 3130 (TeachMusic, we, us, our).

They apply when you use teachmusic.com.au, the Studio app, the family portal, our mobile apps, or any related service (the Platform).

They work alongside:

• the Terms of Use: the rules for accessing the website and apps; and
• the Privacy Policy: how we handle personal information.

If these Terms conflict with the Terms of Use, these Terms prevail for the subject matter they cover.

By creating an account, sending an enquiry, making a booking, or subscribing, you accept these Terms. If you don't accept them, don't use the Platform.

2. Key terms

3. Eligibility

You must be at least 18 to create an account. Children never hold accounts in their own name: a Student under 18 is always attached to a guardian's family account, and the guardian is responsible for it.

If you're using the Platform for an organisation, you warrant that you're authorised to bind it, and "you" means both you and that organisation.

You must not use the Platform if you're barred from working with children in any Australian state or territory, or if we've previously terminated your account.

4. Our role, stated plainly

This is the most important clause in this agreement. Please read it.

4.1 What we do

We operate a directory and a booking and communication service. We introduce Families to Teachers, we provide software Teachers use to run their businesses, and (where a Teacher enables it) we collect payments on their behalf.

4.2 What we are not

We are not a music teacher, a music school, an employment agency, or a labour hire company.

• We do not employ Teachers. Teachers are independent businesses. Nothing here creates employment, partnership, joint venture, or franchise between us.
• We do not deliver lessons. We're not present at them, we don't supervise them, we don't set curriculum, and we don't control who teaches whom.
• We do not set prices. Teachers set their own rates, policies, cancellation terms and lesson lengths.
• We are not a party to the Lesson Agreement. When you book a lesson, your contract is with the Teacher, and only with the Teacher.

4.3 Where we collect payments

Where a Teacher uses our payment features, we collect payment as agent for that Teacher. When we receive your payment, your debt to the Teacher is discharged to the extent of that payment. You don't have to pay twice if something goes wrong between us and the Teacher.

The money is the Teacher's. We don't take a commission from it. Standard payment processing fees are charged by Stripe, not by us.

4.4 Why this matters

If a lesson is unsatisfactory, cancelled, or not delivered, your claim is against the Teacher. We'll help where we reasonably can (see clause 10), but we're not the provider of the teaching service and we can't guarantee its quality.

None of this limits any right you have against us under the Australian Consumer Law for the services we do provide: the directory, the booking system, and the software. See clause 25.

5. Verification: what we check, and what it does and doesn't mean

Trust is the point of this directory, so we'll be precise about what we're actually promising.

5.1 What we do

Before a Listing can accept bookings for Students under 18, we require a WWCC and a member of our team verifies it against the relevant state or territory's official register. We record the outcome, monitor the expiry date, and re-verify on a cycle matched to each scheme.

The under-18 booking gate is enforced by the system. Unless a Listing states that it teaches adults only, the Platform will refuse to create a booking against it while its child-safety credential is unverified. The refusal happens in the database, on every write path, so no part of our own software can route around it. We remove the badge and the ability to take bookings when a check expires and as soon as we learn of a suspension or revocation.

Correction, 2026-08-12. This clause previously described that gate while it did not exist: verification drove the badge and nothing else. The gap was found during an audit of our own claims, and rather than soften the clause we built the gate the same day (migration 0186). We are recording the error here rather than quietly deleting it, because a child-safety promise that was untrue for a period is exactly the kind of thing a reader is entitled to know we corrected.

Listings for adult students only can operate without a WWCC. Those Listings are clearly labelled as not verified for work with children.

5.2 What this does not mean

Being honest about the limits is part of being trustworthy:

• A verified check confirms one thing: that on the date we checked, the relevant government register recorded that person as holding a valid clearance.
• It is not a guarantee of anyone's character, conduct, competence, or safety. No background check is.
• We do not supervise lessons and we have no visibility into what happens in one.
• We do not verify qualifications, insurance, ABN status, or teaching experience unless a Listing explicitly says we have. Those are the Teacher's own claims.
• Government registers can be out of date. A clearance can be suspended before a register reflects it.

Please exercise your own judgement. Meet the Teacher, ask questions, take a trial lesson, and follow the child-safety guidance at our Child Safety Policy. Never treat a badge as a substitute for your own care.

5.3 Report a concern

If you have a concern about a Teacher's conduct toward a child, contact the police on 000 if a child is in immediate danger. Otherwise report it to your state or territory child protection authority, and tell us at safety@teachmusic.com.au. We will suspend a Listing immediately while a serious concern is being investigated, and we'll cooperate fully with authorities.

6. Your account

Keep your login details secret. You're responsible for activity under your account, unless it results from our failure to keep the Platform secure. Tell us immediately at support@teachmusic.com.au if you suspect unauthorised access.

One account per person. Don't share, sell, or transfer it.

Give us accurate information and keep it current: particularly your email address, because that's where we send booking confirmations, invoices, and notices under these Terms.

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Part B: Families, students and guardians

7. Using the directory

Browsing and searching is free, and you don't need an account. Sending an enquiry is free. We never charge a family a fee to find, contact, or book a teacher.

Listing information (biography, qualifications, pricing, availability) is provided by the Teacher. We don't independently verify it beyond the WWCC verification in clause 5. Treat indicative pricing as indicative: confirm the actual price with the Teacher before you commit.

8. Enquiries and bookings

When you send an enquiry, we pass your name, contact details, message and any time or lesson-length you selected to the Teacher you chose. That's what it's for.

A booking is made when the Teacher confirms it. Selecting a slot is a request, not a confirmed lesson. You'll get a confirmation when the Teacher accepts.

At that point a Lesson Agreement forms between you and the Teacher, on the Teacher's terms: their rates, their cancellation policy, their make-up policy, their term structure. Read them. They should be shown to you before you confirm; if they weren't, ask.

Keep first contact on the Platform. We ask you to use our messaging until a booking is confirmed. It creates a record that protects both of you if there's later a dispute, and it means we can help.

Under-18 bookings. A booking for a Student under 18 must be made by a parent or guardian, and can only be made with a Teacher whose WWCC we've verified.

9. Paying for lessons

You pay the Teacher, not us. Depending on what the Teacher has set up, you might pay:

• through the Platform: by card or BECS direct debit, processed by Stripe, collected by us as the Teacher's agent; or
• directly to the Teacher: cash, bank transfer, or their own arrangement, which is entirely between you and them.

What the Teacher controls: their prices, term packs, deposits, cancellation and no-show fees, late fees, and make-up credit rules. These must be disclosed to you before you're charged.

What we guarantee about invoices: every line on an invoice traces to a specific lesson on the calendar. If you can't work out why an invoice says what it says, you're entitled to an answer, and the Teacher can show you in one click.

Card surcharges. From 1 October 2026 the Reserve Bank of Australia's rules prohibit surcharging on eftpos, Mastercard and Visa debit, prepaid and credit card payments. Teachers using our payment features must not apply such a surcharge.

Refunds and cancellations are governed by the Teacher's policy and by the Australian Consumer Law. If a lesson isn't delivered with due care and skill, or isn't fit for purpose, you have rights under the ACL against the Teacher. See clause 25.

Failed payments. If an automatic payment fails, we'll retry and notify you according to the Teacher's dunning settings. Persistent failure may lead the Teacher to suspend lessons. That's their decision.

10. When something goes wrong with a Teacher

Talk to the Teacher first. Most problems are misunderstandings about a cancellation policy or an invoice, and they're fixed in a conversation.

If that doesn't work, tell us at support@teachmusic.com.au. We're not a party to your Lesson Agreement and we can't adjudicate it, but we can:

• give you the Platform records (messages, bookings, invoices) that show what was agreed;
• raise it directly with the Teacher;
• act against the Listing if the Teacher has breached these Terms; and
• at our discretion, refund a payment we collected, where the circumstances warrant it.

Being clear: we're not obliged to refund you for a Teacher's service, and doing so once doesn't oblige us to do it again. Your rights against the Teacher are unaffected either way.

For a child-safety concern, go straight to clause 5.3. Don't wait to talk to the Teacher.

11. Reviews

You can review a Teacher only if you actually booked or enquired through the Platform. No exceptions. That's what makes the reviews worth reading.

Your review must be: honest, based on your own experience, and about the teaching service.

Your review must not: be false or misleading; contain abuse, threats, or discriminatory language; include personal information about anyone (including the Teacher's home address or a child's name); be posted in exchange for payment or a benefit; or be posted by, or on behalf of, a competitor.

We may remove a review that breaches these rules, and we'll tell the author why. We don't remove a review just because a Teacher doesn't like it. That would make the whole system worthless. Teachers can respond publicly to any review of them.

By posting a review you licence us to publish, display, reproduce and distribute it in connection with the Platform, including in marketing. You keep ownership of it.

12. Your responsibilities as a Family

Give the Teacher accurate information about the Student, including anything relevant to their safety or care. Turn up, or cancel within the Teacher's policy. Pay what you owe. Treat the Teacher with respect. They're a person running a small business.

Don't use the Platform to poach a Teacher's students, to solicit teachers for another platform, or to collect data about Teachers.

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Part C: Teachers and music schools

13. Your subscription

13.1 Plans

Directory Free is $0 forever: listing, profile, 5 enquiries per month, and a basic booking link. A lapsed subscription drops back to it and keeps its listing.

The studio software has one dial, which is how many teachers you have.

$25 per month for the first teacher, plus $7 per month for each additional teacher, capped at $116 per month. Annual billing is 10 times the monthly price, so two months are free. The cap is reached at 14 teachers, and every teacher after that is free.

Features are not withheld to force an upgrade. Team and roles appear when you have a second teacher; staff pay, rooms and rosters appear at ten. Everything else is included at every size.

Flat fees only. We do not charge per student, per lesson, or per booking, and we take no commission on your teaching income: ever. This is a term of this agreement, not just a marketing position. If we ever wanted to change it, we could only do so through clause 30, which gives you notice and a clean exit with a pro-rata refund.

13.2 Free trial

30 days, no card required. At the end of the trial your Studio doesn't get deleted. It reverts to Directory Free, and your data waits for you.

13.3 Billing and renewal

Subscriptions renew automatically (monthly or annually, as you chose) until cancelled.

We'll email you before every renewal: at least 7 days before a monthly renewal and 30 days before an annual one, stating the amount and the date. If a price increase is coming, that notice will say so.

Fees are in Australian dollars. We are not currently registered for GST, so no GST is charged on your subscription and the documents we issue are invoices, not tax invoices. If we become registered we'll tell you before it affects what you pay.

If a payment fails, we'll retry and email you. If it's still unpaid after 14 days we may downgrade you to Directory Free. We won't delete your data for non-payment. See clause 18.

13.4 Cancelling

Cancel any time, from your settings, without contacting us and without a retention call.

• Monthly: you keep access until the end of the period you've paid for. No further charges.
• Annual: you keep access to the end of the term. We don't refund the unused portion of an annual plan you simply changed your mind about: except where you're cancelling because of a price rise or a material change under clause 30, or where the Australian Consumer Law gives you a remedy. In those cases you get a pro-rata refund.
• No cancellation fee, no exit fee, no penalty.

13.5 Changing plans

Upgrade any time (we charge the difference pro-rata. Downgrade any time) it takes effect at your next renewal, and you keep the features you've paid for until then. If a downgrade means you'd exceed a limit (too many teachers for the plan), we'll tell you what needs to change first.

14. Your obligations as a Teacher

You must:

1. Hold and maintain a valid WWCC for every state or territory where you teach children, and give us accurate details. Tell us within 7 days if yours is suspended, revoked, or lapses.
2. Not teach a child through the Platform without a current verified check. The system enforces this; attempting to work around it: by taking under-18 bookings off-Platform to dodge the gate, or by misrepresenting a Student's age: is a serious breach and we will terminate your account.
3. Hold every registration, licence, insurance and qualification you claim, and comply with all laws applying to your business: including child safety law, tax law, and the Spam Act 2003 for the messages you send.
4. Keep your Listing accurate. Don't overstate qualifications, invent experience, or advertise availability you don't have.
5. Disclose your policies before you charge: rates, cancellation, make-ups, late fees, term structure.
6. Deliver your lessons with due care and skill, as the Australian Consumer Law requires.
7. Respond to enquiries. Response times are measured and published as a badge.
8. Handle personal information lawfully. See clause 17.
9. Not use the Platform to solicit families onto another platform, or to collect data about other Teachers.

15. Your Listing and your content

You own your content: your biography, photos, video, and everything you write. We don't claim it.

You give us a licence to host, display, reproduce, adapt (for formatting and sizing) and distribute it, for as long as your Listing is live, so we can operate and promote the directory. This includes showing your Listing in search results, on location pages, in our marketing, and in search engine listings. The licence ends when your Listing comes down, apart from copies in backups and search engine caches we can't control, and material already used in printed or distributed marketing.

You warrant that you own or are licensed to use everything you upload, that it doesn't infringe anyone's rights, and that any person appearing in a photo or video has consented: including a child's parent or guardian, in writing.

AI-drafted biographies. We offer an AI-drafted first version of your biography, generated from the answers you give during onboarding. You are responsible for what you publish. Read it, edit it, and make sure it's true before it goes live. We don't send student data, guardian data, or WWCC details to any AI provider. See Privacy Policy section 11.4.

We may remove or edit a Listing that breaches these Terms, is inaccurate, or presents a safety risk. Except where there's an immediate safety concern, we'll tell you first and give you a chance to fix it.

16. Search ranking, scores and badges

We publish our ranking factors and we won't hide them: relevance to the search, distance, Profile Score, response rate, rating, cancellation rate, and recency of activity.

Profile Score measures how complete your Listing is. We show it to you along with what would improve it.

Badges ("Verified to work with children", "Responds within 24h", "Top Teacher") are awarded against published criteria and removed automatically when you no longer meet them.

Paid placement: we don't currently sell it. If we ever do, it will be clearly labelled "Featured", capped as a proportion of results, and never allowed to displace the WWCC verification requirement.

We don't guarantee any level of ranking, visibility, enquiries, bookings, or income. Anyone who does is lying to you.

You can ask a human to review any ranking, score or badge decision. See Privacy Policy section 11.6.

17. Personal information: your obligations and ours

This clause matters, and most teachers haven't thought about it. Please read it.

17.1 The split

For the personal information in your Studio (your students, their guardians, lesson notes, invoices) you are the entity responsible under the Privacy Act, and we act on your behalf as your service provider. We hold and process it under your instructions.

For personal information we collect for our own purposes (directory visitors, enquiries, your own account, your WWCC) we are responsible, and our Privacy Policy governs it.

17.2 What you must do

1. Collect and use student and family information lawfully: with the consent you need, especially for health, disability or learning-support information you record in a note.
2. Tell families how you handle their information. If you have your own privacy policy, apply it. If you don't, get one. You're running a business that holds children's records.
3. Only give Studio access to people who need it, and remove access when a staff member leaves.
4. Comply with the Spam Act for every email and SMS you send through the Platform: have consent, identify yourself, and honour unsubscribes. Your SMS and email allowance is not a licence to send unsolicited marketing.
5. Tell us within 24 hours if you become aware of a data breach affecting information held in your Studio, so we can help you assess it and meet your notification obligations.

17.3 What we do

We'll process Studio data only to provide the Platform and as you instruct, keep it secure (Privacy Policy section 10), isolate it from every other Studio at the database level, use the subprocessors listed in the Privacy Policy, tell you before we add a new one, help you respond to an access or correction request, notify you promptly of any breach affecting your Studio, and return or delete your data when you leave.

Schools that need a standalone Data Processing Agreement can request one at legal@teachmusic.com.au. This clause governs until one is signed, and a signed agreement prevails over it to the extent of any inconsistency.

18. Your data, and how you get it out

Your students are your students. Your data is your data. We mean it, and here it is as a contractual term:

1. You can export everything, any time (students, families, lessons, attendance, invoices, payments, notes) as CSV, from your settings, without a fee, without asking us, and without cancelling.
2. We will never hold your data hostage to stop you leaving, to force an upgrade, or to settle a billing dispute.
3. After you cancel, your data stays available for export for 90 days. We'll email you at least twice in that window before anything is deleted.
4. After that we delete it, apart from what we're legally required to keep (financial records for 7 years) and anonymised aggregate statistics that can't identify anyone.
5. You can ask us to delete it sooner and we'll do it within 30 days, subject to the same legal-retention exception.

19. Payments to you

To take payments through the Platform you'll need a Stripe Connect account. Stripe's terms apply to that relationship, and you'll need to complete their identity and business verification.

We collect payments as your agent. The money is yours. We take no commission. Stripe charges its own processing fees, disclosed at https://stripe.com/au/pricing. Those are Stripe's, not ours.

Payouts run on Stripe's schedule to the account you nominate. Chargebacks, disputes and refunds are between you, your customer, and Stripe. We're not liable for a chargeback against you, and where a chargeback recovers money we've already paid out, you're responsible for it.

We don't hold your money. We're not a bank and we don't operate a trust account. Funds move through Stripe.

20. Suspending or terminating your account

20.1 What we may do, and when

We may suspend your Listing or account:

• immediately and without notice, where there is a credible child-safety concern, a WWCC that has expired or been revoked, apparent fraud, a legal requirement, or conduct that presents an immediate risk to someone;
• on 14 days' written notice, for any other material breach of these Terms, giving you that period to fix it: if you do, the suspension doesn't proceed.

We may terminate your account:

• where a suspension for material breach isn't resolved within the notice period;
• immediately, for a serious breach: child-safety breaches, fraud, or deliberately circumventing the under-18 booking gate;
• if you become insolvent; or
• on 60 days' notice, if we're discontinuing the Platform or your plan, with a pro-rata refund of anything you've prepaid.

20.2 What we won't do

We won't terminate your account without cause and without notice just because we feel like it, and we won't use suspension as leverage in a commercial dispute.

20.3 If we suspend or terminate you

We'll tell you why, in writing, unless the law stops us. You can appeal to support@teachmusic.com.au and a person will review it. Your data export rights under clause 18 survive: including if we terminate you. If we terminate without cause, or you terminate because we breached, you get a pro-rata refund of prepaid fees.

21. Migration assistance

Where we offer to help you move from another platform, we'll use reasonable care with the data you give us. Check the imported data before you rely on it. We can't guarantee a third party's export is complete or accurate, and only you know what your records should say.

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Part D: Legal terms applying to everyone

22. Acceptable use

Don't:

• break the law, or use the Platform to help someone else break it;
• impersonate anyone, or misrepresent your qualifications, identity or WWCC status;
• post anything false, misleading, defamatory, abusive, obscene, discriminatory, or harmful to a child;
• scrape, crawl, harvest or bulk-copy Listings, reviews, or contact details (see the Terms of Use);
• circumvent the under-18 booking gate or any other safety control;
• interfere with the Platform's security or operation, or probe it without our written permission;
• use it to send spam, or to market a competing service to our users; or
• resell or sublicense access to the Platform.

23. Intellectual property

Ours: the Platform, the TeachMusic name and logo, the software, the design system, and our own content. You get a limited, revocable, non-transferable licence to use it for its intended purpose. Nothing else transfers.

Yours: your content stays yours, licensed to us as set out in clause 15 and clause 11.

Feedback: if you send us an idea for improving the Platform, we can use it freely and without owing you anything. We're not obliged to use it or keep it confidential. If you want to keep an idea to yourself, don't send it.

24. Availability

We work hard to keep the Platform running, but we don't promise uninterrupted or error-free service. We may need to take it down for maintenance, and we'll give notice for anything planned where we reasonably can.

25. Australian Consumer Law

Read this before the liability clause, because it overrides it.

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Among other things, services must be supplied with due care and skill, be fit for any purpose you told us about, and be supplied within a reasonable time.

These guarantees apply to the software and directory services we supply to you, including where you're a business: the ACL's consumer guarantees apply to services acquired for under $100,000 regardless of business use, which covers every plan we sell.

If we fail to meet a consumer guarantee, you are entitled to a remedy under the ACL (a refund, a re-supply, or compensation for reasonably foreseeable loss) and nothing in these Terms limits or excludes that. Where we're permitted to limit our liability for a failure to comply with a guarantee (which the ACL allows for services not of a kind ordinarily acquired for personal use), our liability is limited, at our option, to re-supplying the service or paying the cost of having it re-supplied.

For teaching services, your consumer guarantees are against the Teacher, who supplies them: not against us. Teachers: this means you carry ACL obligations to your students directly, and you can't contract out of them either.

Wherever anything in these Terms conflicts with the ACL, the ACL wins and the conflicting words are read down to the extent needed to make them lawful.

26. Limitation of liability

Subject always to clause 25:

26.1 What we're not liable for

• The teaching services. We don't provide them. We're not liable for a Teacher's acts, omissions, conduct, competence, cancellations, or the quality of a lesson.
• A Teacher's or Family's conduct, on or off the Platform.
• Content posted by users: Listings, reviews, messages.
• Third-party services you choose to connect (Stripe, Xero, Google Calendar) or link to.
• Indirect loss (loss of profit, revenue, goodwill, anticipated savings, business opportunity, or data) however caused, to the extent the law permits us to exclude it.

26.2 The cap

Where our liability can lawfully be limited, our total aggregate liability to you for all claims arising in any 12-month period is limited to the greater of:

• the total amount you paid us in Platform Fees in that 12-month period; or
• AUD $500.

For a Family who has paid us nothing (because our services to you are free, and your lesson payments go to the Teacher), the second limb applies.

26.3 What is never excluded

Nothing in these Terms excludes or limits liability for:

• death or personal injury caused by our negligence;
• fraud or fraudulent misrepresentation;
• a breach of the Australian Consumer Law that cannot lawfully be excluded; or
• anything else that can't be excluded by law.

26.4 Both ways

These limits apply to you as well as to us, except for your payment obligations and the indemnity in clause 27.

27. Indemnity

Teachers only. You'll indemnify us against loss, damage, liability, and reasonable legal costs we actually incur from a third-party claim arising out of:

• content you published on the Platform, where it infringes someone's rights or breaches the law;
• your breach of clause 14 (WWCC, licensing, and legal compliance);
• your handling of personal information in breach of clause 17; or
• the teaching services you supplied.

This indemnity is limited. It doesn't apply to the extent the loss was caused by our own breach, negligence, or wrongful act, and it doesn't cover claims we could have reasonably mitigated. We'll tell you promptly about any claim, let you participate in the defence, and not settle it without your consent (not to be unreasonably withheld).

28. Disputes with us

Talk to us first. Email support@teachmusic.com.au with what happened and what you want. Most things get sorted here.

If that doesn't work: either of us can give the other written notice of a dispute, setting out the issue and the resolution sought. We'll then try in good faith to resolve it, including by a meeting between people with authority to settle, within 30 days.

If it's still unresolved: either party may refer it to mediation administered by the Australian Disputes Centre under its Mediation Guidelines, with costs shared equally.

None of this stops you going to a court or tribunal, complaining to a regulator, or seeking urgent injunctive relief. It also doesn't stop us seeking urgent relief to protect a child, our intellectual property, or the Platform's security.

29. Termination by you

You can stop using the Platform any time. Families: close your account in settings. Teachers: see clause 13.4.

What survives termination: clauses 17 (personal information), 18 (data export), 23 (intellectual property), 25 to 28 (consumer law, liability, indemnity, disputes), and 31 (general): plus anything else that by its nature should.

30. Changes to these Terms

We'll need to change these Terms from time to time: new features, new law, new circumstances. Here's the deal:

Minor changes: clarifications, typos, new features that don't reduce your rights: we'll update the page and the version date.

Material changes: anything that reduces your rights, increases your obligations, or increases a price: at least 30 days' written notice by email before it takes effect.

Your options on a material change:

1. Keep using the Platform after the effective date, which means you accept it; or
2. Cancel before it takes effect, and get a pro-rata refund of anything you've prepaid. No exit fee.

We won't apply a material change retrospectively to anything that happened before it took effect.

We can change these Terms immediately, without notice, only where a law or a regulator requires it, or where a change is needed urgently to protect someone's safety or the Platform's security. We'll tell you as soon as we reasonably can afterwards.

31. General

Entire agreement. These Terms, the Terms of Use and the Privacy Policy are the whole agreement between us about the Platform. They replace anything said earlier, though nothing here excludes liability for a fraudulent misrepresentation, or a misrepresentation you relied on.

Assignment. You can't transfer your rights without our written consent. We can transfer ours to a related company, or to a buyer of the business, on notice to you, and if that happens and you don't want to continue, you can cancel with a pro-rata refund.

Severability. If a clause is unenforceable, it's read down or severed and the rest stands.

Waiver. Not enforcing something once doesn't mean giving it up.

Notices. We'll send notices to your account email: keep it current. Send us notices at legal@teachmusic.com.au and, for anything formal, also by post to 18 Caroline Crescent, Blackburn North VIC 3130.

Force majeure. Neither of us is liable for a failure caused by something genuinely outside our reasonable control. This doesn't excuse paying money that's owed.

Interpretation. "Including" means "including without limitation". Headings are for navigation only.

Governing law. These Terms are governed by the laws of Victoria, Australia, and we each submit to the non-exclusive jurisdiction of its courts. If you're a consumer, this doesn't take away your right to bring proceedings in your home state or territory, or to use a tribunal there.

We operate in Australia, for Australian teachers and Australian families. We don't represent that the Platform is appropriate or available anywhere else.

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32. Contact us

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Related documents

• Terms of Use · Privacy Policy
• Child Safety Policy · Cookie Policy · API Terms · Data Processing Agreement on request